1. Free Delivery Across India
We believe in complete pricing transparency. We provide Free Standard Shipping on all orders across India to all serviceable postal PIN codes.
Every product price shown on the Brajdhenu storefront is all-inclusive. You will never encounter unexpected delivery surcharges, handling fees, or extra freight charges at checkout.
2. Order Processing & Dispatch Timelines
All orders are packed under strict hygienic conditions at our central dispatch unit in Etawah, Uttar Pradesh.
Orders placed from Monday to Saturday are typically packed, sealed, and handed over to courier carriers within 24 to 48 business hours of payment confirmation.
Orders placed on Sundays or gazetted public holidays are processed on the immediate next working business day.
3. Estimated Delivery Schedules
Transit times depend on your destination postal PIN code. Our standard delivery benchmarks are as follows:
- Uttar Pradesh, Delhi-NCR & Northern States: 2 to 4 business days.
- Major Metro Hubs (Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad, Pune, Ahmedabad): 3 to 5 business days.
- Tier-2 & Tier-3 Cities & Rest of India: 4 to 7 business days.
- Remote, Hill Stations & North-Eastern States: 6 to 9 business days.
- Note: During peak festival seasons (e.g., Diwali) or adverse weather conditions, minor transit delays may occasionally arise from regional logistics bottlenecks.
4. Trusted Logistics Partners
To guarantee safe and rapid doorstep delivery, Brajdhenu partners with leading express courier networks, including Bluedart, Delhivery, DTDC, Xpressbees, and India Post Speed Post.
5. Food-Grade, Freshness-Sealed Packaging
Dry fruits and seeds require meticulous preservation. We pack all selections in food-grade, multi-layer, airtight zip-lock pouches that shield contents from ambient humidity, oxidation, and pests.
Pouches are packed securely within robust outer corrugated boxes, sealed with tamper-evident security tape to ensure your order arrives in factory-fresh condition.
6. Real-Time Shipment Tracking
The moment your order is dispatched, you will receive an electronic shipping notification via SMS, WhatsApp, and email containing your carrier name and AWB tracking number.
You can also monitor live transit progress directly on our website by visiting the Track Order page (/track) and entering your Order ID.
7. Delivery Protocol & Receipt Inspection
Our courier partners will make up to three (3) delivery attempts before returning the shipment to origin. Please ensure an authorized recipient is available at the provided address and mobile number.
If the outer delivery box appears severely damaged, ripped open, or tampered with at the time of delivery, we advise you to refuse receipt or record a brief unboxing video and notify us within 24 hours.
8. Address Corrections & Delivery Support
Need to update your address after placing an order? Please notify our customer support team immediately at +91 9627389126 or brajdhenu11@gmail.com. We can update shipping labels as long as the parcel has not yet left our dispatch hub.